We still have about 1000 physical gift cards we'd like to use with Shopify POS but the problem is that it won't scan because they are UPC gift cards (1D). It works if we manually enter it but we didn't have to do that before. Any way 1D scanning can be enabled again?
I'm Cian, one of the Gurus here at Shopify. Thanks for getting in touch!
There is no on/off button in relation to that. 2D scanners can scan 1D and 2D barcodes.
Are you using the Shopify supported scanner? - Socket Mobile CHS 7Qi 2D barcode scanner: https://docs.shopify.com/pos/retail-package/buying-hardware/supported-shopify-pos-hardware/barcode-s...
Another thing is to make sure that you have updated to the latest version of Shopify POS.
Also, here is the link to the Shopify doc on Redeeming gift cards on Shopify POS: https://docs.shopify.com/pos/using-pos/gift-cards/redeem-gift-cards-pos
All the best!