All POS Orders added to online orders and notification e-mail from every order?

Highlighted
New Member
3 0 0

Hey all,

 

Sorry if this is a simple question but all my orders from Shopify POS are being added to all my online orders on my website.  We run a espresso bar and every single coffee sales is being added and this is not wanted, how do I disable this?

 

Also, we are receiving a notification e-mail from every single POS order, can I disable this?

 

Cheers.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
455 56 75

Hi, @Mactan

 

My name is Helen. I work for Shopify. Welcome to the Community.

 

Your Shopify admin is the control center for your business, and so all Orders from every sales channel will show up on your Orders page. However, you can filter them by sales channel to view or export Orders from an individual channel. Each Order also shows which sales channel it was processed on, making it easier to distinguish between them. This is visible at the top of the Order, as seen here:

 

25-24-6m3y5-z3fcy

 

Making use of your Shopify Analytics reports is another great way to view your store activity by sales channel.

 

It is possible to disable new order notification emails for POS Orders only. To do this, please go to ‘Settings > Notifications > Staff order notifications' from within your Shopify admin. Staff order notifications are set up based on location, so simply remove the notification for the email address that you are receiving the POS notifications to. If wanted, you can then create a new notification for the orders received online only.

 

25-03-yaan8-15pcx

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Let me know if you have any other questions or concerns.

Helen | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
1 0 0

I'd love to no longer receive emails/mobile push notifications from our POS sales when I'm only personally concerned with online sales.

I've removed notifications and re-added them as instructed to no avail. I suspect this isn't user-error. Any help would be very appreciated. Otherwise, It appears I'm going to be dealing with a ton of Shopify-specific 'spam'.

Thank you.

Brandon

0 Likes
Highlighted
Shopify Staff
Shopify Staff
455 56 75

Hi, @cl0ckw3rkz

 

Thanks for your question.

 

To no longer receive email notifications for new orders coming through your POS locations, please be sure you only have a notification set up for Web in ‘Settings > Notifications > Staff Order Notifications’, as seen here:

 

20-05-4xmk2-88asc

 

 

If you have notifications set up for All or any of your specific Locations, then you will receive an email for all new orders coming in from all of the channels. Feel free to share a screenshot of how your notifications are set up, and I’m happy to direct you towards any adjustments that need to be made.

 

The new order push notifications that are delivered via the mobile app however, are not currently able to be customized. If these notifications are turned on, any new order, regardless of the sales channel, will result in a notification on your phone. 

 

I appreciate your feedback regarding being able to specify the type of order to receive notifications for on the Shopify App, therefore I have passed your suggestion along to our developers. 

 

If I can help with anything else, let me know!

 

Helen | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
Excursionist
12 0 12

I would like to upvote this feature request so we only get orders that are placed through all channels except POS. Thanks.

1 Like
Highlighted
Excursionist
12 0 12

Also, question to Helen. Do you recommend setting up "Web" as a separate location from the physical store? At the moment, I only have one physical location, and one day could have two. Thanks for suggestion.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
455 56 75

Hi, @SpencerCran.

 

Thanks for reaching out! I’m not sure I fully understand your question. If the following explanation does not help, kindly elaborate further.

 

When selecting Web for your new order notifications, this will notify you only for orders that are placed through your storefront. So, a customer would need to go to your website from their computer or phone, and make their purchase. These orders will always be identified as having been processed through the Online Store, as seen below, even if you only have one location set up on your account.

 

20-06-r3eec-mocfp

 

Now, the location you have set up on your account, will then be associated with your POS orders, since the POS is for physical "in-store" purchases, and thus will automatically assign itself to the one location you have created.

 

When you do create a second physical location for your business, you’ll need to add that address in ‘Settings > Locations’. This second address won’t affect your Web new order notifications, and you’ll be able to set up new order notifications separately for each one of your two physical locations where you use the POS.

 

You’ll then also need to specify on your POS app which location you are at when selling in person, so that the notifications are sent properly. For more info on this, please see the Help Doc on POS Locations.

 

Does this help? Let me know!

Helen | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
Excursionist
12 0 12

Thank you. I was trying to figure out how to only have push notifications for the website purchases sent to my devices. At the moment, we get order notifications every time someone also buys from the POS too. I was thinking that maybe if web was one location and POS was another that the system could weed out the notifications for POS. 

Bottom line is that we do not need to be notified of a POS order, but do need it for online. It would certainly make it easier to know when to jump on an online order to pull inventory.

 

Best

Spencer

 

2 Likes
Highlighted
Excursionist
20 0 3

agreed this is super annoying to get notified with each in-store sale. We would prefer only notifications for online sales. Following here in case there's a solution. 

2 Likes
Highlighted
Shopify Staff
Shopify Staff
455 56 75

Thanks, @SpencerCran and @IdealBham for providing your feedback as well.

 

I have sent in a request to our developers on your behalf too to be able to customize the push notifications on the mobile app. You can keep up to date on any changes and updates as they become available on the Shopify Changelog here.

 

Let me know if I can help with anything else!

Helen | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

1 Like