All POS Orders added to online orders and notification e-mail from every order?

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New Member
3 0 0

Hey all,

 

Sorry if this is a simple question but all my orders from Shopify POS are being added to all my online orders on my website.  We run a espresso bar and every single coffee sales is being added and this is not wanted, how do I disable this?

 

Also, we are receiving a notification e-mail from every single POS order, can I disable this?

 

Cheers.

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Shopify Staff
Shopify Staff
330 42 52

Hi, @Mactan

 

My name is Helen. I work for Shopify. Welcome to the Community.

 

Your Shopify admin is the control center for your business, and so all Orders from every sales channel will show up on your Orders page. However, you can filter them by sales channel to view or export Orders from an individual channel. Each Order also shows which sales channel it was processed on, making it easier to distinguish between them. This is visible at the top of the Order, as seen here:

 

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Making use of your Shopify Analytics reports is another great way to view your store activity by sales channel.

 

It is possible to disable new order notification emails for POS Orders only. To do this, please go to ‘Settings > Notifications > Staff order notifications' from within your Shopify admin. Staff order notifications are set up based on location, so simply remove the notification for the email address that you are receiving the POS notifications to. If wanted, you can then create a new notification for the orders received online only.

 

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Let me know if you have any other questions or concerns.

Helen | Social Care @ Shopify
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New Member
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I'd love to no longer receive emails/mobile push notifications from our POS sales when I'm only personally concerned with online sales.

I've removed notifications and re-added them as instructed to no avail. I suspect this isn't user-error. Any help would be very appreciated. Otherwise, It appears I'm going to be dealing with a ton of Shopify-specific 'spam'.

Thank you.

Brandon

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Shopify Staff
Shopify Staff
330 42 52

Hi, @cl0ckw3rkz

 

Thanks for your question.

 

To no longer receive email notifications for new orders coming through your POS locations, please be sure you only have a notification set up for Web in ‘Settings > Notifications > Staff Order Notifications’, as seen here:

 

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If you have notifications set up for All or any of your specific Locations, then you will receive an email for all new orders coming in from all of the channels. Feel free to share a screenshot of how your notifications are set up, and I’m happy to direct you towards any adjustments that need to be made.

 

The new order push notifications that are delivered via the mobile app however, are not currently able to be customized. If these notifications are turned on, any new order, regardless of the sales channel, will result in a notification on your phone. 

 

I appreciate your feedback regarding being able to specify the type of order to receive notifications for on the Shopify App, therefore I have passed your suggestion along to our developers. 

 

If I can help with anything else, let me know!

 

Helen | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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