is there any way to make another barcode scanner, listed as here: https://help.shopify.com/manual/sell-in-person/hardware/barcode-scanners, work with Shopify's POS application? I'm a bit frustrated because I got a 3rd party one (not really cheap) but it seems that it doesn't work.
Any solution to this?
Thank you for your help.
Saša here from Shopify!
Unfortunately the only barcode scanners that will work and can be supported by Shopify are the ones listed in the guide you linked.
Any make and model barcode scanner outside of the ones listed above can't be guaranteed to work, and if you are able to return them, I recommend doing so and ordering one of the supported ones. If you are located in Canada, the US, or the UK, you can order them directly from our hardware store. If not, you can try contacting the manufacturer Socket Mobile to see if they know of any distributors in your country/area.
If the scanner you purchased is the one of the make and model(s) listed above, please contact our support team for troubleshooting steps on pairing it with the POS.
Saša | Support Guru
This seems a bit of a shame to say the least, as, looking at the reviews on Amazon, this scanner is not great. In fact, 1 in 4 customers think it's not fit for purpose. This is an essential component - find a better one please Shopify, instead of insisting we pay £270 (including essential cradle) per pop for substandard equipment.
I am having issues with Socket Scanners at my business so I am not happy with the limited use of these two either. I am new to shopify and Id really like the ability to utilize a USB linked barcode scanner as well. I don't like Square but ,y other business is with them and their register systems even have a USB input ability. I like the most wireless solution but for a POS system in a store... a barcode scanner is a MUST and there are better suited ones than Socket Mobile. Thank you
Have a look at our App EasyScan, you are able to create orders and fulfill orders using any barcode scanner.
As long as your scanner can output the barcode into a standard word document it will work with our app.
We have a 10 day free trial so I would recommend downloading it and seeing if it will work for you - https://apps.shopify.com/easyscan-inventory-and-order
If you would like a demo let me know!
I agree. Socket is a terrible scanner. i am on here now hoping for an update on this. I have been looking for an alternative since the first day we started using them in 2015. They are crazy expensive compared to a standard hard wired scanner. Ours are double scanning now so we have to check every ticket carefully to make sure we are not charging the customer twice. Socket must be bribing the person in charge of hardware. There is no way Shopify can care about its customer and make them use socket scanners.