Welcome to Shopify Community. My name is Olivia and I work here.
I appreciate you reaching out in our forums with this issue. From what you have described, I wonder if you are referring to the device having entered a "tampered' state?
This is an accepted solution.
Thanks for reaching out on this forum thread.
Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. For next steps please contact our 24/7 Support team via live chat, email, or phone so we can help you out!
For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options.