Chip & Tap Reader: First and last flashing red lights.

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OGRacing
New Member
1 0 0

Hello! 

So have a bit of an issue with my chip & tap reader. The first and last red lights are flashing. I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Any help?

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Olivia
Shopify Staff
Shopify Staff
577 57 113

Hi, @OGRacing!

Welcome to Shopify Community. My name is Olivia and I work here.

I appreciate you reaching out in our forums with this issue. From what you have described, I wonder if you are referring to the device having entered a "tampered' state?

Olivia | Social Care @ Shopify 
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Alphamoonrising
New Member
1 0 0

Hi there

 

i have the exact same issue ; the first and last light are blinking red.

what should I do?

thank you for you help.

 

Angelique

 

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Olivia
Shopify Staff
Shopify Staff
577 57 113

This is an accepted solution.

Hey, @Alphamoonrising.

Thanks for reaching out on this forum thread.

Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. For next steps please contact our 24/7 Support team via live chat, email, or phone so we can help you out!

For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center
, selecting the live chat, email, or callback options.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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