We're considering a move to Shopify POS. Have been on the online platform for 4+ years, but have tinkered around with selling on the iPad for the past few months. Many retailers on Shopify POS seem to be a bit smaller and I'm wondering if anyone out there has operated a store with the scale of 15 registers, 30,000 skus, and thousands of orders per day in the peak seasons. We're a garden center that also sells home decor and pet supplies. (chaletnursery.com). Our spring and holiday seasons have lines of peoples throughout the day so we need to ring up barcodes quickly on transactions with many times dozens of products for hundreds of dollars and do that back to back very quickly all day.
Then, the reconciliation of that at the end of the day with cash and other payment methods like a House Charge on account, coupons from our supplier partners, etc. makes it fairly complex. Would wonder if anyone has accomplished the accounting side through a store with that type of setup and what that solution is.
Absolutely 100% do NOT switch to Shopify for the POS system. It is barely functional for my small shop when it gets busy. The system is poorly designed and inefficient. We are leaving Shopify as soon was we can get a new system up and running. Clover is the front runner, it we have yet to test the software so I can’t recommend them just yet.
The e-commerce side is still unchanged and great to use. However we are planning on migrating off of that as well because of the way we were treated as customers with the roll out of the new POS software.
Shopify POS is functional and great to have if you are already on the platform. That being said it has glaring omissions and limitations. I would consider it a beta app with basic functionality missing that is required to run a retail store. Support has been silent for over a year now and we haven’t had a meaningful update since it was released.
sadly I’d suggest you don’t switch at this time. Until Shopify comes forward with a solid plan for updates, or at the very least responds to the multiple requests on their own forum, this can’t be considered a professional solution. The lack of very basic needs is glaring and the limitations are frustrating. But worse than these is the fact that Shopify completely ignores customer requests for help.
I use Shopify for my car cleaning supplies store in the UK, It's ok but very limited in its capabilities, one thing I would say if you're going to use it. Go for the IOS version and not Android. Only today I am again learning the issues with Shopify POS and Android, for some reason, Shopify supports IOS so much more than Android, and it's very frustrating.
So far, I cant print receipts using Android, I cant use Wholesale Gorilla with Android and today found out I cant use my barcode scanner with android.
its making me think about switching from Shopify to another Ecommerce provider and using EPOS now.
@Rivertowninkery Thanks for the feedback. We've been on the online platform for a while, so the allure is the seamless omnichannel capabilities.
When you say it's barely function when it gets busy, are you referring to the processing speed or is it just the inefficient design makes it hard to navigate fast? I can see your point on the inefficient part. One seemingly small thing is that the SKU isn't shown anywhere into you click in multiple times to get to the product details. We have many products that have the same or similar names but we tell the difference from SKUs so we don't know what's what.
For Clover, would you just integrate that back to Shopify for eCommerce or would you use Clover's ecommerce platform?
@Red_Stick_Spice That analysis totally makes sense. I'm recognizing that it's new and not perfected yet. That said, we've built custom APIs into our Inventory Management system (currently also our POS system) so we're not asking ShopifyPOS to manage inventory (POs, Receiving, transfers). That's what gives me a glimmer of hope that if it just does the front end transactional piece well enough, we can stick out some rough patches at the beginning and realize the "seamless omnichannel experience" that everyone's going for.
The functionality and the way the software is designed is the biggest issue here. Instead of using the classic product grid, where it shows many products on one page in an easy to view and locate layout, they have created this thing called "smart tiles" So now you've to create these tiles with product groups or collections. You have to click on that, then scroll through vertically to find the product then find the size and/or variation. So you are adding like 5 extra steps just to get to the product you want, not to mention the design is hard on the eyes to find things quickly. It's very clear that this thing was never tested by developers in the real world. Then you have to go through all those same steps for every single item, even if its the same thing just a different size. I would say that if someone is getting multiple items then it takes 5-10x longer to ring everything in than it used to take on the classic version. I often apologize to my customers for taking so long and have to explain how terrible our POS is.
What we end up having to do is clicking the search button and typing in the name of every product we need. Which is very frustrating when multiple products have similar names, and you are stuck typing in almost the entire name just to narrow it down enough to find. Which is totally mind blowing that a system that boils down to a search bar would cost $89 a month.
Secondly, the lite version intentionally excludes very basic functions like being able to do an exchange. This was just a dirty trick to try and force store to pay more.
So far with clover, we are still trying to get things figured out with how reporting will work. I do know you will likely have to pay for an app to sync the two. But honestly at this point I would pay anything to get a POS system that functions like a POS system. Its a real shame, the old shopify pos was great, and I actually used to be a raving fan of shopify, now I take every opportunity to recommend not using it. So let me re-iterate, The all new POS is horrible, Shopify as a company doesn't care about you, just your money, and their customer service has been horrendous about listening to any critisism about the All new POS. One rep actually tole me its never going to change so I should just leave.