Custom Item entry causes 20+ second Software freeze

Cory_McElroy
Explorer
57 0 16

This is killing us at our shop as we have some items that are custom prices. Sitting there 20+ seconds idle with a line full of customers is costing us lots of time. When is the update for this bug? Only happened after the last update.

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AdamBecevello
Shopify Staff
Shopify Staff
10 0 0

Hi Cory,

I'm sorry to hear you are having this problem. This is the first we have heard of this freeze. I'm going to recommend a reset of the app to try to solve this issue. To do that, open the side menu and press and hold on your name at the top of the menu. Then tap "Reset POS". When you do this you will have to log into your shop again, so make sure you have your email and password for your Shopify store.

If this doesn't solve the freezing, give our support a call at 1-888-678-9481and they will be happy to help out more.

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Cory_McElroy
Explorer
57 0 16

Thanks, that totally fixed it.

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