Customizing Customer Receipts Emailed from POS

New Member
1 0 0

So I know how to customize printed receipts from the Shopify POS system.  We use this to put our refund policy on receipts to make sure customers know it and for us to be able to reference it when they come in for refunds or store credit.

However, I am trying to figure out how to add this same refund policy to receipts that customers email to themselves from teh POS system.  We have been running into issues having to take items outside of our standard policy because the email version does not include the refund policy on it.  

I need to know how I can do this - can someone help?

Shopify Staff (Retired)
Shopify Staff (Retired)
269 1 29

Hey, David!

Stephanie here from Shopify. 

You can customize this notification within your admin under Settings > Notifications here: 

Here's our doc on editing notifications:

Hope this helps! Feel free to reach out to our support ( if you have any other questions! We're available 24/7. 

Stephanie | Shopify Support