Does anyone use Square POS for in-store and shopify for online?

Rivertowninkery
Explorer
56 0 33

The new shopify POS is not useable at the lite version and definitely not worth paying $90 to get exchanges activated on a system that is poorly designed.  I have complained to support so much that they told me to just leave shopify if I am not happy (great customer care right?).  Building a new squarespace site will take some time and effort, but I can't stand to use this POS one more day. 

I am hoping to use a square system for my in-store POS and have it connect to my shopify e-commerce store.  I have been researching and trying things out for the last hour or so and was hoping to find someone here who uses that same set up.

 

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Zenzen
New Member
2 0 1

What exactly do you need them to connect? Do you need to sync inventory, customers, anything else? More than likely you will need an omnichannel management software to act as the go-between to get your inventory to sync. There are multiple vendors that offer this service, but that will only add another monthly cost to your operations, which it sounds like you are trying to avoid.

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Blissdou
Tourist
8 0 1

For almost a year we used Square POS while using Shopify for online orders. We moved from Square to the Shopify POS but it was not great. It would require multiple restarts and a lot of the time, we just couldn't accept payments. We ended up getting rid of Shopify POS and paying the $1,500 to switch to Moneris that has Shopify integration. These terminals are amazing and haven't gone down or had a single problem in six months.

The big issue we are dealing with now is that Shopify has rolled out a new POS version that doesn't support Moneris. We're now trapped in this limo where we can't upgrade our system yet it won't stop asking us. I also have a feeling that we will no longer have access to new features that roll out. Shopify is a weird company where they will roll out a lot of huge features no one seems to ask for, yet leave behind basic functionality (can't merge customer profiles, can't use Moneris systems on a new POS version, etc.)

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Rivertowninkery
Explorer
56 0 33

Consider yourself lucky!!! The new pos is total shit, I’d pay money to be able to stay on the classic version.  It’s been months and no changes have been made to improve the new pos. Customers services said we are stuck with what they give us and to stop complaining. 

Steve123
Excursionist
21 0 50

Thats why we have moved everything to square now - trialled it for two months and works like a dream for us.

 

Time to close our Shopify account now.

 

End of Retail rip off.

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Rivertowninkery
Explorer
56 0 33

Congratulations!!! Did you switch your website over as well?  

How was the transition?  I am mostly worried about losing all the reporting and data I have built up over the last 6 years.  

Still mind boggling that I went from a raving fan of shopify to hater because the POS is that bad, and the company doesnt give a crap.... Crazy.

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Rivertowninkery
Explorer
56 0 33

Great! I will look into that.  I am 100% fine paying extra money for things, I have many add on apps already.  What I am not okay with is being forced to use a POS system that is one of the worst digital products I have ever seen, and then being forced to pay an a fee that is way out of line with its features and quality. 

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Steve123
Excursionist
21 0 50

I was the same - I used to recommend Shopify - but not anymore.

 

Yes, we moved the website over too. And - we don't have to have an upgraded plan for the privilege of connecting it to an app and hardware. That alone saves us money.

 

In fact, we now get a retail pos that has more functions and reports than Pro did and the website for about the same price we used to pay Shopify for the website and classic. 

 

We exported all the data we needed from Shopify before closing the store.

 

We kept Shopify open for a couple of months in case we needed to revert back - but have now moved everything across.

 

Square will help migrate at a cost - not sure how much it is as we did it ourselves during lockdown. I think if you are in the UK, that during the period of lockdown they are offering this service for free. But you would need to check with them on that.

Rivertowninkery
Explorer
56 0 33

@Steve123 Awesome! Thanks for the info.  Sounds like square actually cares about their customers,  must be a refreshing change after dealing with shopify.

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Willoworchid
Excursionist
14 0 22

That is exactly the situation we are in and Shopify doesn't care.  We switched our online and brick and mortar store last year.  It was a considerable investment in time, money, and training, that is pretty much out the window now.  Less than a year into it and now we have to go through all of it again!!!!  Shopify stepped into the brick and mortar market however it is clear they have no desire to support it.