Error trying to pair the Shopify Chip & Swipe Reader

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Greetings,

 

I am receiving an error when trying to pair my new Shopify reader with my iPhone (7 with iOS 13.1).  It just states "Pairing Unsuccessful "Shopify 1067" is not supported".

 

I have searched everywhere for Shopify Bluetooth hardware pairing issues, but have found nothing.

 

Any ideas?  Thanks

 

 

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I am having this same issue and cannot find any answer.

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Same- any answers?

 

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No response - I just started using Square

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I had this same issue several months ago. I finally figured out (somehow.. I can't remember where I found it), that there is a security feature built into the chip reader that only allows it to be paired with 1 device at a time. I had previously paired it with an iPad and was trying to pair it with a new iPhone and was getting the error mentioned in this. When I went and unpaired it with the original iPad, I was then able to pair it with a new device.  Hope this helps.

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