Yes I ran into this problem yesterday. The associate couldn't check it on POS app so I took it to the admin to check on the computer. Associates don't have admin rights and wouldn't be able to check it if I was not around at the time.
Agreed. There seems to be a lot of "basic" retail features that only admins can do - it makes it very difficult for regular sales staff to be able to assist customers using only the POS station.
So, it's been almost a year since this issue with gift card services and I don't see where anything has been resolved. The new version of POS still doesn't seem to adress the gift card balance problem. Should we hope for an update soon or do I need to start shopping around for a POS system again that can do this for us?