GIft Cards' Values Not Deducting Used Amounts

hstb
Explorer
55 2 34

I have had two customers now that swear they already redeemed part of a gift card's value in previous transactions even though when I go to use the card as payment it's saying the full value is available to be redeemed. Has anyone else experienced where a gift card is allowing you to use its full original amount even after part of its value has been used on a previous transaction? 

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