Gift Card Issue

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New Member
2 0 1

After upgrading to the newest version of the Shopify POS app and noticed that the gift card option is no longer working as expected. When selling a gift card, the system isn’t prompting the cashier to scan a gift card. The gift card information only shows up on the receipt, but we want to be able to hand the customer a gift card with the balance.

 

Can you please provide us with troubleshooting steps or help us update our system so that we can scan physical gift cards to provide to the customer?

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Tourist
4 0 2

watching for solution 

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Shopify Partner
111 2 10

Hi @dheredia, I'm Neomi from Rise.ai app

we specialized in gift cards and loyalty store credit solutions.

we have an integration with Shopify POS where you can sell and redeem gift cards in your physical store or on your website.

to learn more about our POS solution read this help center article to learn more,

 

check out our listing page and feel free to contact me at info@rise.ai

 

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New Member
1 0 1

I am having the same issue.  What is the solution Shopify? 

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New Member
2 0 1

I am also having this issue- extremely frustrating and not a great customer experience. As a clothing & gift store, I need to be able to wrap a physical gift card. Need resolution ASAP Shopify!

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New Member
1 0 1

Following for a solution

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Tourist
8 0 1

Did anyone get a solution?  This all of a sudden started happening to us today after updating!

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Tourist
3 0 0

We are having the same issue with the system not letting us scan the gift card in order to sell it.  Have you found an answer?

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Tourist
3 0 0

Have you heard of a solution? We went back to the old one and it still works. so until it is disabled or they find a solution we will have 2 iPads set up one with old software and 1 with the new.

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Tourist
8 0 1

Yes we found an answer. Go on iPad POS app into register settings, payment settings, click gift card and make sure “accept physical gift card”’is selected. I got this answer from help line but they just assumed I clicked the button by accident myself (nope). I think it was to do with the update. 

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