How do you undo a "ready for pickup" notification?

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Excursionist
13 0 13

We are making extensive use of curbside pickup, as many are I'm sure. Its nice to be able to click "ready for pickup" to notify your customer that their order is ready. However, sometimes this is clicked on accident for a variety of reasons. We aren't worried about recalling the email that is sent or anything, we simply want the system to treat the order as not yet marked as ready for pickup.

 

I find it hard to believe that there isn't a simple way to do this, but for the life of me if there is I can't find it. Has anyone found a solution for this? Thanks.

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Shopify Staff
Shopify Staff
190 15 54

Hi, @RagtagChris!

Olivia here from the Shopify Team. Thanks for sharing your question, I'm sure other business owners will at some point run into this as well!

I assume you are referring to our local pickup feature for online orders? To re-iterate the steps to mark an order as ready for pick-up let's look at the flow together:

  1. Under Orders, click the order that you want to fulfill.

  2. Click Ready for pickup.

  3. Set aside all the items for the customer.

  4. Click Send notification to let the customer know that their order is ready to be picked up.


If you are using the POS app, you won't see this option to edit, however, you definitely will see it from either the Admin or the Mobile app. Could that explain why you weren't able to locate it?

If I have missed or misunderstood anything, please feel free to share a screenshot with me of what you see when you go to edit the order. That will give me further insight into your issue, and I will be better able to help you find the solution.

I look forward to connecting,

Olivia | Social Care @ Shopify 
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New Member
2 0 0

I don't see the option to undo the "ready for pick up" fulfillment.  it was clicked as ready on accident by an employee and we'd like to undo it just so that the system is accurate.

More Actions is just showing to cancel it, and i dont see any option when clicking Edit...

[image has been removed]

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Shopify Staff
Shopify Staff
190 15 54

Hi, @kimlienle!

Welcome to Shopify Community. Thanks for chiming in on this thread, I'd love to help you out.

I appreciate the proactive screenshot you provided! Just a quick note that our forums are public, so it's always a good idea to block out any identifiable information for your store, or customers. The best way to allow shipping on an order marked for pick up is to cancel it and create a new one

To give you further context, our local delivery feature was developed quickly in response to this year's unprecedented times. We are working on further developing this feature and enhancing it, and I have shared the feedback to allow a quick 'undo' button for orders that are accidentally marked for pick up. For updates like these and many more, keep an eye on our changelog page!

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Excursionist
13 0 13

Apologies for not getting back to you. But no, I still don't see it. I'm an admin and accessing the orders through the backend of the website just as @kimlienle is.

I appreciate that the local pickup feature was added quickly, but I do hope this can be added as it seems like it should be a very basic function.

Thanks very much.

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New Member
2 0 0

Okay, thank you for clarifying! I'll keep an eye out for that action-notification, assuming that it would be shared via email from Shopify?

And is there a way for me to remove that screenshot since "edit reply" is no longer available?

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Shopify Staff
Shopify Staff
190 15 54

Thanks for the reply, @RagtagChris.

I appreciate that, and I've made sure the feedback has reached the right teams internally.

As with all things development, even seemingly small changes in features can take time to properly assess and test before they can be rolled out to the public, @RagtagChris.

I can't make any promises on if or when this change would happen, but due to the large number of updates we do push out, the best way to keep informed is through our changelog page, @kimlienle. This is to prevent us from inundating your inbox with updates, and to help you find a neat record of previous updates in one spot. 

P.S. @kimlienle - Not to worry I went ahead and edited your post to remove the screenshot.

Please let me know if either of you have further questions,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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