I think asking my staff on a busy weekend to do that is unnecessarily confusing
It needs to be easier
Of course. There are a bunch of basic, essential features which Shopify hasn't implemented despite years of requests, and this is one of them.
This has been my complaint for over a year now. Clover and others have a Manual return key on the home page. Easy, Select manual return, scan item(s) and the how to issue credit. Cash or Gift card. No email, no phone, no name and most importantly NO NOTIFICATION TO ORIGINAL PURCHASER
DID YOU READ THAT DEVELOPERS?