How to NOT notify gift-giver if gift recipient returns or exchanges items

IdealBham
Excursionist
28 0 4

There must be a way to do this but I can't seem to find. We are new to Shopify POS and recently had a good customer buy a gift for a friend. The friend then came in to exchange for something else. I found the order because I happened to remember this sale a few weeks ago. So I looked up the order by the purchaser's name and found it. (Not sure how I would have found this transaction if I didn't know her and remember the transaction?)

Problem is, the gift giver is notified by email that the person exchanged her gift. Not everyone wants a gift giver to know they made an exchange. Is there a way to disable this email notification that goes out to the gift giver and instead give the person making the exchange a receipt?

Also, the gift recipient had less than $5 balance we owed her after the exchange. I drew up a physical, paper gift card to give her with the balance and somehow the system also emailed the original gift-giver an electronic gift card with this same balance. Not sure how to make sure the customer exchanging the gift always gets the gift card (be that physical or electronic) NOT the person who originally bought the gift. any experience with this is much appreciated!

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BuddiesToys
Tourist
10 0 3

Did you get any response on this?  I'm also having the same problem and it is so embarrassing for customers when it notifies the original purchaser!!  I hate this!  Would love to hear if you solved your problem.

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IdealBham
Excursionist
28 0 4
I have heard nothing
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BuddiesToys
Tourist
10 0 3

Thanks for the response, I can't really think of a good solution.  I guess I could just issue customer doing the exchange a gift card for the same amount as the exchange and leave the original order untouched??? Is that what you are doing?

 

 

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IdealBham
Excursionist
28 0 4
I haven't had to deal with it again! But I will soon, I am sure.

I was thinking maybe during the exchange/return is there a place to disable
sending an email notification? It happened so fast for me and I was
flustered and embarrassed with customer standing right there.
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BuddiesToys
Tourist
10 0 3

For the record, I've been on two chats with them today and their solution was issuing a gift card that isn't attached to the original sale, but unfortunately that is a really poor bookkeeping option that doesn't connect the gift card to any money taken in.  Best of luck on figuring out a fix!!

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IdealBham
Excursionist
28 0 4
Argh! Not helpful at all! If I figure anything out I'll let you know.
Thanks!
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jyc800
New Member
2 0 1

I would also like to know if there is a solution for this, we have had this happen on multiple occasions and it makes for a very bad customer experience.  Today a customer (original gift giver) came in saying she received a gift card by email.  We looked up her order and informed her that the person she gifted the items to, had returned it for a gift card.   She was very confused and it was hard for her to understand what happened after we explained the situation.  She still left the store scratching her head.  The worst part is , there are now two gift cards out there, one that belongs to the person returning the gift items and one  that was emailed to the original customer of the gift.  It just seems like a recipe for disaster because it creates so much confusion and a negative customer experience.   If there was a way to disable the email gift card going to the original gift giving customer, that would be a decent alternative solution, but as of right now there does not seem to be an option for this.

Very frustrating to say the least!

HKJ
Excursionist
38 1 2

You can temporarily change the email address of the original customer before submitting the exchange.

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BuddiesToys
Tourist
10 0 3
I think asking my staff on a busy weekend to do that is unnecessarily confusing
It needs to be easier
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