There must be a way to do this but I can't seem to find. We are new to Shopify POS and recently had a good customer buy a gift for a friend. The friend then came in to exchange for something else. I found the order because I happened to remember this sale a few weeks ago. So I looked up the order by the purchaser's name and found it. (Not sure how I would have found this transaction if I didn't know her and remember the transaction?)
Problem is, the gift giver is notified by email that the person exchanged her gift. Not everyone wants a gift giver to know they made an exchange. Is there a way to disable this email notification that goes out to the gift giver and instead give the person making the exchange a receipt?
Also, the gift recipient had less than $5 balance we owed her after the exchange. I drew up a physical, paper gift card to give her with the balance and somehow the system also emailed the original gift-giver an electronic gift card with this same balance. Not sure how to make sure the customer exchanging the gift always gets the gift card (be that physical or electronic) NOT the person who originally bought the gift. any experience with this is much appreciated!
I would also like to know if there is a solution for this, we have had this happen on multiple occasions and it makes for a very bad customer experience. Today a customer (original gift giver) came in saying she received a gift card by email. We looked up her order and informed her that the person she gifted the items to, had returned it for a gift card. She was very confused and it was hard for her to understand what happened after we explained the situation. She still left the store scratching her head. The worst part is , there are now two gift cards out there, one that belongs to the person returning the gift items and one that was emailed to the original customer of the gift. It just seems like a recipe for disaster because it creates so much confusion and a negative customer experience. If there was a way to disable the email gift card going to the original gift giving customer, that would be a decent alternative solution, but as of right now there does not seem to be an option for this.
Very frustrating to say the least!