I completed a transaction with the wrong customer on the order, how do I fix it?

suziguitar
New Member
2 0 4

I have two customers with the same name in my system, and I accidentally added the wrong one and completed the transaction. This meant that the wrong customer got sent the receipt, and the real customer didn't get one. It also meant that the wrong customer got the Marsello loyalty points and the real customer didn't get any. I can update Marsello points manually, but how do I fix the record in my system of which customer made the purchase, and send the receipt to the correct customer? I can't cancel the order because it has already been completed, and I don't want to refund it. I use Shopify POS and web, and they are connected, if that's relevant.

tajBoutique
Tourist
3 0 1

I have the same issue. Did you ever get an answer on how to correct this?

tajBoutique
Tourist
3 0 1

No. I was told there is no way to edit. I would have to return and redo the transaction. I decided to leave it alone. I hope they add it to a future update.

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