Inventory selling into negative quantity at multiple locations

Tuimiller
New Member
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Our Shopify stores inventory is synced to 3 separate retail store locations, we ship from each location. All locations use Vend POS.

 

All stock is de-selected "continue selling when out of stock" and selected "track quanitity".

 

We are finding multiple instances where a Shopify order, which should be split across the individual stores inventories, is instead fulfilled from only one of the locations. Resulting in that locations inventory going into negative quantities.  It appears that Shopify is reading the sum total inventory of all three stores and deducting that from only one location, as opposed to deducting the correct inventory from each of the separate locations. This is a really bad problem as the location which has gone into negative then has to manually call each other location to fulfill the order correctly, we then have to adjust the inventory manually in Vend.

 

Can someone please help, we hope to have all of our six retail store locations synced to Shopify before Christmas. However we wont if this inventory issue continues.

 

Thanks, Tui

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