My payment account on

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New Member
2 0 0

Shopify has holed my payment account over one week. 

I have already sent all document we have to prove our authentic products. 

If they keep holding my account hold. What other payment options we can choose or give up this site? 

Thanks.  

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Shopify Staff (Retired)
Shopify Staff (Retired)
156 5 51

Hey, Jay.

I'm sorry to hear your payments are on hold. Have you contacted our Guru team via phone, chat, or email? We're available 24/7 to help you with issues such as this. Our contact details are available here.

If it turns out you're not eligible for Shopify Payments, information on other gateways is listed here, including a comprehensive list of gateways by country.

Thank you for you patience, I understand it is not convenient to have your payments be on hold, but I assure you our team will respond once they've taken a look at your particular situation.

_Ash_ | Social Care @ Shopify
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New Member
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Yes, I contacted your support team and some guys sent me email asked us documents. 

I have already sent all we have, but no more response. 

We have paid much for this website, your service so disappointed. 

 

 

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