I'm sorry if this is a redundant thread from somewhere else, but I searched and didn't find anything, so here goes.
I just received my new EMV card reader in the mail yesterday, got it charged today and made my first transaction on it today. Or at least ATTEMPTED to make my first transaction on it today. The customer had a chip card, but didn't know her PIN. I verified her identity, so I know it was her, but I wasn't able to use my new card reader because it "recognized a chip and wanted me to insert the card".
Is there a way to change the way you accept cards between chip and swipe?