New POS Returns and Exchanges

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Like many small retailers we have always issued store credits rather than cash refunds as part of our return policy. To provide a little history it took many months to convince Shopify support that store credits are and always will be an important part of helping to keep our customers invested in our retail stores. Through many days of frustration, trial and error finally store credits were implemented, could be issued and became a method of payment like any other. Fast forward to today and lo and behold “store credits” are missing from the new POS altogether. When we upgraded to the new POS we were pleased that the new system handled a return and exchange on the same screen all in one transaction and after a lengthy conversation with Shopify support discovered that by simply toggling the balance to gift card button a convenient gift card would print at the bottom of receipt acting as a store credit. Great! Until days later when we tried to duplicate what we have in our hand. Instead a screen pops up to scan a physical gift card. It is likely something very simple that we are missing. Regretfully Phone, chat and email support abruptly shut down on July 1. Does anyone know how to contact Shopify support?

New Member
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Go to POS>Payment Settings>Gift Cards>Accept Physical Gift Cards (enter or scan your own gift card numbers) > Turn this off.

That should fix your problem.

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