I would like to test the new exchange feature
I updated the POS app to the latest version on the ipad (5.0.0) and enalbed store credit.
However there is no option to exchange.
The button says "Refund products" instead of "Refund or exchange" and I cannot select a prodcut to exchange.
Is there anything I'm missing?
This is Dallas from the Social Care Team here at Shopify.
I completely understand you wanting you to be able to use the new exchange feature as soon as possible, I am so glad to hear it. However, since it was just released it is still in the process of being fully rolled out to the public. I would recommend keeping an eye open for it over the next little bit and it will show up.
If you have any other questions don't hesitate to reach out again. Our support is available 24/7 to help out.
Shopify Social Care Team
Hi Dallas & Rahul, the exchange product option does not show up in Shopify Singapore. There is only a Refund button.
Is the Exchange option it not available here in Singapore?