Not a valid shopify gift card issue

kevinlrogers
New Member
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We're having an issue when selling a gift card.  This used to work and now this week no longer does.  When scanning in the QR code of the gift card we get the error you see below.  As you can see the scanner reads the QR code just just fine because when I scan it in the product bar code it reads it.  If I type the number in, it will accept it.  Any idea what is happening? I hate that we spent the extra money to add the QR code and now it doesn't work.  As a note, it will still scan it when using he card to make a purchase, so that's good.  (as a side note, these cards were purchased from a local company, not shopify... but scanned just fine before.)

 

 

 

 

 

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