PHYSICAL GIFT CARDS?

Jennifer_Smith6
New Member
1 0 0

I enabled the gift cards on my online store and pos. I have no problem with the ecards, but I ordered and received the physical ones...but cant for the life of me figure out how to purchase them on the ipad POS and not the ecard ones? Help?

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Patrick_Moloney
Shopify Staff
Shopify Staff
220 1 27

Hi, Jennifer!

Patrick, a Shopify Guru here :). 

I'm sorry to hear you're having trouble with this, I've sent you an email so we can discuss it further.

Drop me a line whenever you get a chance :)
Patrick

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Connor_Beebe
Excursionist
18 0 6

Thanks Patrick,

 

You've completely defeated the purpose of a Forum.
I'm a Store owner, browsing the forums to learn more about Shopify and become a better owner. 
When I click this post, and I read about the user's problem, I would also like to know the solution. You saying you'll reach out to her with a solution, left me here, high and dry, without one. 
Please remember why we are posting on a forum in the first place? If it needed problem and solution, she could have called support. Forums are for others to learn, and I didn't get the chance here.

Connor Beebe President and Founder www.StickerGuys.ca Connor@StickerGuys.ca Love Feedback! Send a Contact Us really easily on my site, or email me! Will provide Discounts and free products for quality feedback of my store.
Patrick_Moloney
Shopify Staff
Shopify Staff
220 1 27

Hi, Connor!

Patrick, a Shopify Guru here again :).
 

Sorry about moving the discussion away from the forums but in cases like this where we might need to discuss private information it may not be so prudent to do so on out in the open. :)
 

Are you also having trouble using physical gift cards? Do you have the retail package enabled on your store?

Patrick :)

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Dale_Pearsall
New Member
1 0 0

Hi - 

I am having the same issue and can't seem to be able to figure out how to sell physical gift cards from my Shopify POS in my store. Do you have a walk through you can send me? 

I can see the online gift cards but that is all. 

 

Thank you for your time!

Dale Pearsall

Owner, The JAMMIN! Shop

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Dave_Gallagher
New Member
2 0 0

Im having the same problem.  How disappointing to have Shopify hide the solution or lack there of from its Store owners.  The email I received told me it should be easy unless there is something wrong with my setting.  And if it doesn't work let them know and they will help out.  Why on earth would you not include the setting changes.  Now I have to search the internet for the solution while I wait 24hrs to get a reply form Shopify.  For such a large company....your customer support is in great need of an upgrade!   Why sell me Physical gift cards if I cant use them!

 

Dave

Owner

Savage Barbell Apparel

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Laurie4
New Member
1 0 0

Hello!  I tried following the forum on physical Shopify plastic gift cards and answers were taken offline.  Could someone please email me at store@jennysteffens.com with the solution as to how to load and use the physical plastic Shopify gift cards?  Thank you!  Laurie4

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HKJ
Pathfinder
85 4 11

You will first need, in advance, to create a product listing for your physical gift cards, with each denomination you offer as a variant.

When a  customer wishes to purchase a card, you need to issue the gift card on the regular Shopify app (not POS). Under products, there's an option for gift cards, and you want to issue (+) a gift card. A default code will come up; you delete that, and enter the code on the preprinted card.

You can issue the card either to the customer purchasing it, or to yourself.

 

You will then go to the Shopify POS and check out using the product listing you have previously created.

 

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brockpw
Tourist
5 0 4

Since no one else has explain to OP on how to turn on physical gift cards, I volunteer as tribute...

 

  1. Open Shopify POS
  2. Click on Settings in the hamburger stack menu
  3. Click on "Gift Card"
  4. Turn "Accept Physical Gift Cards" to the on position. (It will turn blue). I believe this is default to NON physical gift card options.
  5. Done. 

Now when you select your gift card product, it will open the camera screen allowing you to scan the gift card and activate to your desired amount.

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HKJ
Pathfinder
85 4 11

As far as I can tell, activating the "physical gift card" feature does not allow you to activate the card at the time of check out. It only allows you to use a gift card as a payment method. 

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