You've completely defeated the purpose of a Forum.
I'm a Store owner, browsing the forums to learn more about Shopify and become a better owner.
When I click this post, and I read about the user's problem, I would also like to know the solution. You saying you'll reach out to her with a solution, left me here, high and dry, without one.
Please remember why we are posting on a forum in the first place? If it needed problem and solution, she could have called support. Forums are for others to learn, and I didn't get the chance here.
Patrick, a Shopify Guru here again :).
Sorry about moving the discussion away from the forums but in cases like this where we might need to discuss private information it may not be so prudent to do so on out in the open. :)
Are you also having trouble using physical gift cards? Do you have the retail package enabled on your store?
Im having the same problem. How disappointing to have Shopify hide the solution or lack there of from its Store owners. The email I received told me it should be easy unless there is something wrong with my setting. And if it doesn't work let them know and they will help out. Why on earth would you not include the setting changes. Now I have to search the internet for the solution while I wait 24hrs to get a reply form Shopify. For such a large company....your customer support is in great need of an upgrade! Why sell me Physical gift cards if I cant use them!
Savage Barbell Apparel