POS Abandoned Orders

Walter_Manning
Excursionist
21 0 32

This has been happening for a long time now and it needs to finally stop: POS is randomly submitting in-store orders as abandoned checkouts. 

 

I'm not sure why this keeps happening as the orders that come up as abandoned from POS are actually completed sales. 

 

It's therefore making it impossible for me to have automated abandoned cart emails for my online store because I cannot be sending emails to customers who were in my physical store and actually made a purchase. 

 

When will this be fixed? 

Alain2
New Member
5 0 0

This is a most important observation.  Have you received any assistance?  I am wondering if the same is happening to us.  Thank you

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HaydPerham
New Member
4 0 0

Doing research to see if shopify POS is a suitable solution for our retail store - has this problem been fixed for you?

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Walter_Manning
Excursionist
21 0 32

POS orders still show up in the abandoned cart area, but automated abandoned cart emails are never sent to these customers. The online emails get sent as they should. It works. 

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loveonly
New Member
1 0 0

hi- this is happening to us too and not sure why. Have you been able to get an explanation for this?

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