POS CC Reader (Non Shopify-Payments)

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Excursionist
25 0 2
I am doing my first event this year due to covid. Usually run about 30-35 trade shows a year. I have to say not being able to use the chip and dip reader is absolutely insane. So much slower. I ended up buying a headphone jack reader but swiping each payment is very time consuming and customers really didn’t like it with the pandemic going on. Just make the dang readers work with Authorize.Net

If the swipe can be used with Authorize.Net, there’s no reason the newer, more secure and safer readers can’t. This is a critical failure on Shopify. I for one, will not be doing next season if this is not fixed.
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Excursionist
25 0 2

@Julie any update with the developers in eliminating the monopoly on card payments?

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Excursionist
11 0 4

@Julie I would love an official response here as well. Will you guys be accepting other processors on your POS platform any time soon? I can not use shopify pay, and want to use your POS, but having to type in the total amounts manually between systems is a dealbreaker. Please allow us to connect to external payment providers!

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New Member
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I have run into this same issue with a client who is trying to integrate with Authorize.Net for their 30 US stores.

The "External payment" option is a non-starter. I spoke to the people at Authorize.net and they said that they

indeed have a Canadian Integration with Shopify POS where there was an integration of their "plug-in" and that

it would simply require Shopify doing this in the US as well.

If Shopify wants to scale to larger retailers they should open things up to 3rd party processors. 

Here is the link to to Authorize.net's developer API page.   I hope Shopify will be more democratic and less rigid in what clients can use.

https://developer.authorize.net/api/reference/features/in-person.html

 

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Excursionist
25 0 2

@GLIMMER 100% !!!!! I have been saying this for MONTHS. This is not a hard task. It is likely simple coding to allow it to happen or better yet, it is there already. Think about it. If I can manually enter the card details ON THE SHOPIFY POS, I should be able to use an EMV card reader. It is already working with Authorize.net. 

This HAS to change. 

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New Member
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@Julie You have been very helpful in responding to all these questions, but please help us all to see this through.

What needs to take place so that Authorize.net can be certified for partial-integration with Shopify POS for the US, as it is in

Canada?   My understanding from Auth.Net is this is simply a certification to their encryption key. As Shopify grows into larger

retailers with more complex needs and established relationships, it becomes critical to expand retailers choice.

Please let us know Julie.

Thanks

Michael

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Shopify Staff
Shopify Staff
687 51 153

Hello again, everyone.

I do thank you all for your feedback and suggestions and I have ensured that this has been raised with our developers. While I don't have a definitive answer as to whether Shopify POS will have a full integration with Authorize.net, your feedback has not gone unnoticed.

I fully understand how this integration would help many merchants like yourselves, so I appreciate everyone hopping into the conversation and sharing their feedback. I'll continue to pass this along to our developers. In the meantime, you can keep an eye on our changelog for future platform updates.

If you need a hand with Shopify POS in the meantime, I encourage you to reach out to our 24/7 Support team or start a new topic here in the Community Forums.

Thanks again!

Julie | Social Care @ Shopify
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New Member
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Hi.

I am trying to clarify something here for a partner customer here. Being based in South Africa we dont have the integrated POS card readers etc. So we setup a custom payment type

in the new POS lite version, when ringing up a sale we choose our Custom Payment method which we called card for example. ringing off the sale and going to the register that custom payment is not reflected at all.

Are you stating its due to us not marking the sale as PAID.
Can anyone confirm they can see any custom payment types in the daily register. For us if this isnt the case to see what was done in split over card or cash for the day is a no brainer fail on shopify side. We know the payment is not processed but it should at least keep track of the payment type taken.

Thanks

 

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Shopify Staff
Shopify Staff
687 51 153

Hey, @waynevanrooyen!

Thanks for joining in on the conversation. 

When you use your third-party card reader to accept a payment, Shopify POS marks the order as paid while the actual payment is processed by your terminal provider, not Shopify. If you're doing split payments, then the order should reflect as partially paid via your custom payment method.

When it comes to reporting, Shopify tracks the following order details for custom payment methods:

  • Order number
  • Associated customer information
  • Line items
  • Order total, including taxes
  • Order date/timestamps
  • Custom payment type used

For better payment tracking, custom payment options can be created for the terminal itself (for example, TD terminal), or you can create custom payment options for each of the card types that is accepted by the terminal (for example, Visa or Mastercard). In your case, it sounds like you named your custom payment method "Card", so this is what will be shown as the method of payment in your order details and sales reports.

Are you able to clarify where you're not seeing the custom payment reflected? 

Julie | Social Care @ Shopify
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