Thanks for following up, Casey.
Testing out the order process on the Shopify POS app here on my end, I can see that "External terminal" is a payment option alongside the other payment types I've enabled, like "Cash" and "Gift card". Here's what that looks like on my end:
Once you select "External Terminal", you'll then be presented with an option for "External debit", as well as Visa, MasterCard, American Express, and Discover. The payment option you select here will then be recorded in your sales and payment reports, and will also reflect in the order details page. Here's what that looks like:
Based on the fact that you are not seeing an option to pay via an external reader, it sounds like you may not have the External terminal option enabled in your POS settings. We can confirm if this is the case by heading to Store > Payment types > External terminal. From there, you'll want to ensure that "Enable external terminal" is toggled on. Let me know if you're not seeing that option there!
That being said, I do appreciate your frustration about Authorize.net not being a compatible gateway with Shopify's card readers, and I'd be happy to pass this feedback along to our Retail team. I do hope that we can integrate with other payment types in the near future.
You mentioned “Authorize.net is a payment gateway compatible with the Shopify POS, you could use one of our own card readers.”
Does this mean that i can use “Shopify Tap & Chip Card Reader ” on shopify pos and use Authorize.Net.net as my payment gateway?
While it is possible to use Authorize.net with Shopify POS, you will need to ensure that you are using a card reader that's compatible with this particular gateway. Currently, the only card readers compatible with Authorize.net include:
Unfortunately, it is not possible to use Authorize.net with the Shopify Tap & Chip Card Reader, as this particular card reader is only compatible with Shopify Payments. If you are using Authorize.net, then you will need to source a card reader from them and enable External Terminal as a payment option in the POS app. Once that's done, you can then select External terminal as a payment method when processing a transaction.
I also wanted to follow up regarding @Casey_Samson's concerns about our phone support. Due to an extremely high volume of support requests as of late, we are currently offering callbacks as a method of phone support. All of our other contact methods, including live chat, can be found here. If callbacks are available, you'll see an option to request one directly from that page. If you are ever needing support with Shopify POS specifically, you can also find the contact information for our Retail team, as well as their dedicated phone number directly in the POS app, under Store > Support.
I hope this clears things up!
I appreciate all of the information you are sharing here. I need some help and don't know exactly where to go for it. But it is definitely related to this thread.
We have a Shopify Pro subscription and have just discovered we cannot use Shopify Payments because we need the gateway/merchant services to accept donations. We have just recently purchased the POS option and are utilizing that for a whole new set of inventory that has just gone online. We have also purchased the Shopify chip and swipe readers from Shopify as well as the Socket mobile.
In this current climate we are not selling much in person, but we hope to not too long from now. So, almost all of our purchases occur online and the current gateway is Authorize.net.
We want to switch to a gateway/merchant services provider that can accept donations, integrate with Shopify and Shopify POS, will allow for monthly subscription plans, will process with card-present and not card-present transactions, have good customer service, and also understand what our hardware (card readers, etc) requirements are, and ideally integrate with Quickbooks online.
I see the whole list of payment providers at Shopify's site (all 50 or so of them). How do I whittle this down with you all so that I am not in the situation of the others in this thread? Who can help me answer all of these questions without having to talk to 6 different people and getting information that is integrated?
Please help! If I get a callback from Shopify, will they be able to help me?
No problem, Kellie.
I can definitely appreciate the situation that you're in at the moment. Are you a registered charity? If so, then you will be able to accept donations using Shopify Payments.
If you are not a registered charity, then you will need to continue using Authorize.net. They are a very reputable gateway and many merchants use Authorize.net as an alternative to Shopify Payments. While I am not entirely certain whether they will allow you to accept donations, this is definitely something you can check in with them on. Is there a reason why you are wanting to look at other options aside from Authorize.net?
Regardless as to the payment gateway you choose, you will need to use an external card reader with Shopify POS, as the Chip and Swipe card reader is only compatible with Shopify Payments. When did you purchase your hardware from Shopify? If it has been less than 30 days since the card readers were shipped to you, then you may be able to request a return from our Retail Hardware team.
To touch on your comment about integrating with Quickbooks, this is actually something that can be setup directly through Shopify. In fact, we have quite a few apps that will sync Shopify with Quickbooks here. The payment gateway you choose should have no impact on whether you can use one of these apps; any order that is placed through your online store or Shopify POS (even if you use an external card reader) will be recorded as a transaction and will be synced with Quickbooks.
If you request a callback, you can most definitely discuss this further with our Support team. Alternatively, there should be a phone number you can access directly in the Shopify POS app's Support section, which will allow you to connect with the Retail team directly.
Please let me know when your hardware was purchased and I'd be happy to explore some options with you. If you have any further questions, feel free to follow up here!
I have a question for you with regard to Authorize.net and the POS.
Currently, if our business uses Square it allows us to accept payments via the POS and all of the sales data, , order and inventory information will be in Shopify while the payment data remains in Square's database
I want to know if the same would be true if we chose to use a card reader supported by Authorize.net.
Thanks for joining in on the conversation. To clarify, are you currently using the Shopify POS with a Square card reader? If so, are you using the "External terminal" option when processing payments?
You can use whichever payment gateway you like with the Shopify POS. However, if it's a third-party payment gateway, then you will always need to select the "External terminal" option. Doing so will record the sale on Shopify's end, meaning that your sales data, order, and inventory levels will all be up-to-date.
Are you able to elaborate on what you mean when you say "the same would be true" if you choose to use a card reader supported by Authorize.net? Are you referring to one of Authorize.net's own card readers or a Shopify card reader? As mentioned above, the only Shopify card readers compatible with Authorize.net include:
If you would like to use Authorize.net but do not have one of the supported card readers listed above, then you will just need to purchase a card reader from Authorize.net directly.
If I've misunderstood your question, please respond here and let me know! I'd be glad to offer some further insight.