Thanks for following up, Casey.
Testing out the order process on the Shopify POS app here on my end, I can see that "External terminal" is a payment option alongside the other payment types I've enabled, like "Cash" and "Gift card". Here's what that looks like on my end:
Once you select "External Terminal", you'll then be presented with an option for "External debit", as well as Visa, MasterCard, American Express, and Discover. The payment option you select here will then be recorded in your sales and payment reports, and will also reflect in the order details page. Here's what that looks like:
Based on the fact that you are not seeing an option to pay via an external reader, it sounds like you may not have the External terminal option enabled in your POS settings. We can confirm if this is the case by heading to Store > Payment types > External terminal. From there, you'll want to ensure that "Enable external terminal" is toggled on. Let me know if you're not seeing that option there!
That being said, I do appreciate your frustration about Authorize.net not being a compatible gateway with Shopify's card readers, and I'd be happy to pass this feedback along to our Retail team. I do hope that we can integrate with other payment types in the near future.
Julie | Social Care @ Shopify
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|05-28-2020 06:47 AM|
|05-27-2020 11:09 PM|