Trying to do all the research I can within the community, so not looking for the easy way out - but want to float this out there in case anyone has any suggestions - would be most grateful.
We are: One retail store, (will eventually be a few more) with Shopify web presence, about 3900 variants. One Warehouse location. Our team is comprised of sophisticated buyers with extensive experience from a major big box retailer you would know.
We have older legacy NCR hardware with cash drawer running Windows 7 which actually serves our purposes quite well - the terminals serve a crucial dual function allowing staff to use as computer and email customers and internals while running CP POS (among other things).
We've used NCR Counterpoint for many years, served by a third party, and we utilize much of CP's capabilities, but since migrating to Shopify a couple years ago we use a pretty well known integrator to integrate CP and Shopify. Unfortunately, our experience is terrible. We spend hours solving unnecessary probs with inventory. It's evident this process is not working.
Wondering what apps or series of apps anybody has experience with that could replace CP functionality cleanly and still have the buying functions required. Having 'computer' terminals as opposed to dedicated tablet POS has proved to be important, so not clear if Shopify's POS solutions are a fit ...
Again we're doing our due diligence but I am throwing this Hail Mary out there in the event there any suggestions - open to any thoughts or reposting this a more appropriate place -thanks so much.
Is the issue with the actual integration between CP and Shopify or how inventory is being handled by both systems? Ideally if you prefer to use CP would be easier to keep it and just solve the issues.
Yeah just checking how stuck with using it you were as not easy to swap to something new.
Shopify POS doesn't do PC I believe so probably not the best fit.
I know that vend has PC option so might be one to investigate: https://www.vendhq.com/au/shopify
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