So we are looking to potentially implement Shopify POS to replace our existing legacy retail POS platform. There are a few functions that are available in our current platform that are important to our business workflow. Wondering if these are also available either natively in Shopify POS or via third-party plug-ins. These functions include:
Does anyone have feedback if some/all/none these requirements are doable?
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I will check with my team for all these points, if they can be achieved or not via Shopify POS and/or third-party plugins, I have this question, do you need help in implementing Shopify POS too? Have you found developers for the same? If not, We would like to assist you further,
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These are all really great questions, especially when you’re looking to migrate from one POS system to our Shopify POS. I did some digging here and have found some answers for you:
You can take partial payments and have the customer pay the outstanding balance at a later time. The feature to pay the outstanding balance is only available with Shopify POS on iOS or iPad and is currently unavailable on Android. You can learn more about taking multiple and partial payments here: Shopify POS - Multiple & Partial Payments.
You can create a special order by creating the product in your admin or by adding the product through your Shopify POS, and then emailing a cart link to your customer. Once they receive this email, they will be able to pay for their items using the link in the email: Shopify POS Email Cart. You can also add shipping, a cart discount, cart notes, and other information to customize the cart. It’s good to note that to credit the sale to a specific staff member, they must be logged in when the email is sent.
Tracking the repair process of a product would be outside our scope of support, as this isn’t currently a feature we have on our platform. I recommend looking at a third-party solution to help with tracking products that need to be repaired. One option to consider is an order status tracking app, such as Custom Order Status by W3. You can use it to create unlimited order statuses, update multiple order statuses at the same time and een set due dates.
You can also reach out to a Shopify Expert. Shopify Experts specialize in customizing the coding of your store, so they may be able to help with coding a private app for you that could help with this!
Store credit can be given after issuing a refund to a customer. You’ll need to enable it as a payment method by going into the Shopify POS on your device and navigating to Store > Payment types and under the Disabled Payments, tap on the Store Credit option.
Do you have an example of what you’re looking for, in terms of serialization? Would these products need to be identified internally, or externally for your vendors? I’ll see if I can find an answer for you once I have more details!
Let me know if this helps!
Thanks for your reply! I am starting to look at the Shopify POS SDK. Have setup a test method that appears as an option within our company's Shopify POS iPad app. What I'm wondering is how extensible the SDK is.
For example, let's say we add a restricted area to our e-com website that requires authentication. To be used by our internal salespeople. Once they have been authenticated, they can browse through a custom view of our in-store products (since not all product is available for sale online). This website would be customized by our internal staff, since we have both web developers and integration developers. The only area where we'd absolutely need to integrate with Shopify POS would be for payment processing (i.e. - communicating with the Shopify Chip and Swipe reader).
According to your documentation (https://help.shopify.com/en/api/embedded-apps/shopify-pos-app-sdk#integrations) it looks like we can handle the Edit Cart action, and handle the Order Complete event. Then there is mention of Full Screen Apps. Does this mean we can create our own custom app? We aren't looking to ring sales on the iPad. We are trying to implement larger Windows 10 Pro touchscreen coffee tables, with embedded NFC readers and thermal slip printers. The only element of Shopify POS we'd need to touch is the payment processing hardware...
Thanks for getting back to me.
Since your storefront would be separate from the Shopify POS, you could work with your internal developers to create a custom page of your in-store products to show to your internal salespeople on your website.
My knowledge of the Shopify POS SDK is pretty limited, as this is outside our scope of support. You can create an app using the Shopify POS SDK by creating a Partners account and integrate this as an app for your Shopify POS set-up. Check out our API docs for more information on this: Creating an app that uses the Shopify POS App SDK.
If you have additional questions about using the SDK, check out our APIs & Technology forum and our Shopify Apps forum for more details. There are Shopify Experts, merchants, developers and other community members who may be able to assist you specifically with your question about the integrations that you’re looking to achieve with your custom app!
Since you mentioned taking payments using the Chip & Tap/Swipe card readers, and that you wouldn’t need to ring sales on the iPad, I recommend doing a quick sale where you can enter a title, price, and quantity to take payment. We’ve got the full details of how to do this in our help doc: Make a quick sale in Shopify POS.
Let me know if that makes sense! I am also curious as to what the community will suggest!
Okay, I think after awhile of looking at this I have a pretty good handle on things. Between some helpful apps such as Admin+, utilizing the REST API, and utilizing the GraphQL API, we have plugged most of the functional gaps encountered thus far.
One quick question. Our business has larger sales where multiple salespeople have assisted a customer in their purchase. So we split the sale amongst more than one salesperson. Most POS software we've used in production or evaluated in the past has supported this functionality. I notice that it's missing in Shopify POS. Does anyone know if there is an existing off-the-shelf app I can install to fill this gap? Or would I need to utilize some type of workaround? Just curious if others have run into this need :)