POS iPad beep if barcode not recognised

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Tourist
13 0 1

Hey everyone,

I wanted to see if there was any way to have the iPad beep if a scanned barcode is not recognised?  We have over 1500 items in our store and would like the ability for the POS to beep in the event the iPad can't read a barcode.  Right now the scanner beeps as normal, and the employee must carefully check the screen to make sure everything is added properly.  This would help improve the accuracy of the checkout process.

Thanks!
John

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Tourist
8 0 1

Hi John,

 

Did you ever find a solution to this?  I am having the same problem.

 

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Tourist
3 0 2
YES!! This would be so helpful. Sometimes if a barcode is wrong it just shows the red error on the screen but it isn’t noticed by the cashier so has the potential to give the item away without it being selected/charged in the system!
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I've spoke with shopify support numerous times requesting this, I suggest you do the same. The best solution I've found is to ask my staff to count the products on the counter while they bag, then compare that to the number on the "charge" button on the shopify POS. There desperately needs to be an audible error sound when you scan a barcode that doesn't register (or when it registers with multiple products that share a barcode in error)

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
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New Member
3 0 0
I can't see anything wrong with how your product is configured. The best step now would be to call our support number and troubleshoot with one of our excellent commerce gurus. They will be able to get you up and running in no time.
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New Member
2 0 0

Was there a solution found to this.  I have the same issue and risk giving away products in a fast paced day if a scan error occurs and the item is not added to the order.  The idea of counting the items won't work for us because someone else is bagging.  

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