POS not Working

ajecpr
New Member
1 0 0

Hi, I'm in a 14 days trial but I choose a Lite Plan, I set up my Point of Sale and when I try to open the POS app on my iPhone say I need to Upgrade my plan and then say "something wrong during import".

 

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Katy
Shopify Staff
Shopify Staff
769 42 163

Hi, @ajecpr !

 

Katy here from Shopify. I hope all is well with you, and thank you for reaching out.

That does appear to be a little strange. The POS app is compatible with all plans - including the Shopify Lite plan. 

 

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I have sent you an email so that I can check on your account with you, to help determine what may be causing this. In the mean time if you could ensure that your device software is up-to-date too, that would be great.

 

Do please reply to me when you can and we can have a closer look into this.

 

Cheers,
Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

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CESSDIANNE
New Member
1 0 0
I can't open my POS
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Katy
Shopify Staff
Shopify Staff
769 42 163

Hey, @CESSDIANNE !

 

My apologies for the delay in getting back to you!

 

In the case where your POS App (or Retail hardware) is not working as it should, sharing as much information will allow our Community members and Support team to help you out. 

 

If you are still experiencing difficulties, or notice any in future the best thing to do would be to contact our live support team - you can reach us here directly.

 

Cheers,

Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

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