I am looking at swiching to shopify's physical gift cards but I am nervous that it will cause accounting issues. I saw in a (now closed for commenting) forum post that people were having issues with it double-counting the sale in the daily sales totals, once when the gift card it sold then again when the gift card is used.
I called support but theyr didn't know if this issue has been fixed. Can anyone who uses the gift cards reassure me that this issue has been solved?
Also, I was playing around with the gift card feature and I tried the auto-generated receipt gift card, which printed no problem. An issue came up however when I went to try and pay for an order with that gift card. It says to "scan" or type in the gift card code, but I don't see any way to scan. Am i missing something there or is it glitching out?
Jennifer here from the Shopify support team. I can assure you that our gift cards are not creating a double tally of their value in the POS.
If you have any more questions please feel free to contact us, we're available 24/7!
Thank you Jennifer. So is the sale counted when the gift card is sold or when it's used?
I'm also curious as to how this works with custom payment types, which is how we sell our current paper gift certificates. Does that double count the sale when it's purchased and when it's used, for tax purposes?
Shouldn't the sale count when the gift card is sold, not used? What if the customer never uses the gift card, shouldn't our system still show that we made that amount of money?
That also doesn't make sense to me, nor do I think it is correct. We have customers purchase gift cards in our retail store all the time and the sale counts towards that day. When they pay with one however, the payment only goes towards the sale if there was a balance remaining after.
I stumbled upon this forum trying to find out if we have messed up by having pre-loaded several gift cards in $25 and $50 amounts back at the holidays to put on our tree ready for people to grab and purchase so we dont have to fight with the long 16 character codes with a long line to load them. Does "loading" a gift card count as a sale, or not until it is run through the POS system? Can anyone confirm?