Pictures don't show on mobile app or POS app

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New Member
3 0 0

~~We have a showroom for our products and would like to use Shopify mobile app or POS app to check out buyers.  When I load either one of the apps and download my store on my ipad, the product pictures don't display.  If I download it on my phone, I can see the pictures.  I know the mobile app is meant for iphone users, but the POS app is mean for ipads.  I have the most recent IOS on my ipad, so, that shouldn't be the issue.  Do I need to do something special in the app to get the pictures to display or do I need to change some settings on the ipad to get them to display.  Any ideas would be helpful.  Thanks!

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Shopify Staff
Shopify Staff
12 0 0

Hello Jill, thanks for your post.

Just a thought - are your POS products set as visible in your store Admin?

This doc might help:

http://docs.shopify.com/manual/your-store/products/create-product#visibility

 

 

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New Member
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Thanks for the idea.  They are all marked visible for POS.  Still no pics

 

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Shopify Staff
Shopify Staff
67 0 3

Hi Jill,

How is your internet connection when viewing your products in the inventory grid? We require a connection to get the images on first load, these aren't downloaded ahead of time when you first log in.

Product Manager at Shopify
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