Predefined gift cards for customers

[Tonda_Lark1]

I would like to reward my customers with a gift card for x amount after they spend x amount. They can use the gift card either in-store or online, primiarly in-store. How does one go about doing this? Thank you for the help.

[Jennie_L]

Hey Tonda!

Jennie from Shopify here :) We actually have a guide in our Docs that explains how to issue a gift card to a customer: https://docs.shopify.com/manual/your-store/gift-cards/issue-gift-card ;

You would need to keep an eye on your customers and orders to see when they have spent enough to qualify and then follow the instructions in that guide to send them the gift card.

There are also a bunch of loyalty apps in our App store, take a look to see if you like something!

Cheers :)

[Tonda_Lark1]

Hello Jennie L,

Unfourtunately the link that you sent me pulled a 404 error page. Is there another link that you could send me to help figure this out? 

Thank you,

Tonda

[Guillaume_Malet]

Hey Tonda,

This link should work: https://docs.shopify.com/manual/your-store/gift-cards/issue-gift-card . 

Guillaume

[Tonda_Lark1]

Hello Guillaume,

Thank you for responding. The issue though is that the gift card setup in the admin panel, in the link that you sent, doesn't work in the POS system just online. The online card % is higher. I need a gift card system that comes out of the POS system for instore purchases. Hopefully that can be provided soon.

Thank you again,

Tonda

[Guillaume_Malet]

Hello Tonda, can you explain what you mean by "The online card % is higher." ?

The gift cards created online should work correctly with the Shopify POS and vice versa. 

[Tonda_Lark1]

Hello Guillaume,

The online swipe rate is higher than the instore swipe rate, is all I was saying with that.

Also, I just tried a discount code, that I created in the admin of Shopify, in the POS and I receieved an error saying the code was not valid. So it is not working correctly. My Shopify POS app is updated. I don't know why it isn't working.

Tonda

[Tonda_Lark1]

Hello Guillaume,

I am sorry but I forgot that the Gift Card was under the Products section in the Admin. I wil go ahead and try there to get this issue solved.

Tonda

[Guillaume_Malet]

The discount codes are not available on the Shopify POS. 

To use gift cards on the POS, you can follow this guide: https://docs.shopify.com/pos/using-pos/gift-cards/redeem-gift-cards-pos .

If that's not working, please contact the Shopify gurus, as they will be able to provide better support