Problem publishing a product - help please!

Solved
Highlighted
New Member
16 0 0

Hi there, I need to publish a product quickly, unfortunately having some issues.

I can see the product I’ve created in the products section but underneath the title it reads ‘unavailable in online store’

i have multiple products in the store with no issues and I can’t identify anything in the product set-up that is preventing this product from being published. It is available on the correct sales channels, has enough stock etc etc. Can anyone suggest where I am going wrong?

thanks a lot, Jorge 

0 Likes
Highlighted
Shopify Partner
882 130 147

Hello!

When you go into the product can you on "View" & get a correct URL that opens normally?

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
K&J
1 Like
Highlighted
New Member
16 0 0

Hi JHKC,

I can preview it successfully, where can I 'view' and test the URL?

Thank you

0 Likes
Highlighted
Shopify Partner
882 130 147

"Preview" means the product is not available on that sales channels, can you please screenshot the top right of the backend product page? This part specifically:

JHKC_0-1598652610453.png

 

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
K&J
0 Likes
Highlighted
New Member
16 0 0

916BBCD1-2A56-41C3-BF9D-4EFB5EF7509F.png

0 Likes
Highlighted
New Member
16 0 0

A27E40E3-A95C-49AF-8CC9-C8035F5E8E8B.png

0 Likes
Highlighted
New Member
16 0 0

I have tried setting it to publish at a future time all day but it never does.....

0 Likes
Highlighted
Shopify Partner
882 130 147

Would you mind if I request collaborator access so I can have a more direct look? I'm intrigued! 

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
K&J
0 Likes
Highlighted
New Member
16 0 0

Please do - what do I need to do?

0 Likes
Highlighted
Shopify Partner
882 130 147

Just accept the request you just received. Cheers!

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkcreate.com
K&J
0 Likes