Regional Support: Selling in Person (UK)

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Shopify Staff
Shopify Staff
627 55 155

Learn more about selling in person and using the Shopify POS system while running your Shopify store in the UK.

This thread is part of the Regional Support threads offered for merchants in the United Kingdom. To see which other topics are available, you can visit the UK hub here.

The Shopify Point of Sale (POS) system is available for merchants in the United Kingdom to use.

Unifying your online and in-store selling has many advantages. It can help you save time by managing your inventory in a single place, and also create opportunities for more sales and re-engaging your customers, regardless of where they buy.

Shopify offers two POS app subscriptions to fit your business needs, and you will have the flexibility to decide which POS subscription works best for each of your locations. POS Pro offers the unique features you'll need to run a brick-and-mortar store, and is priced at $89 USD per month, per location. POS Lite is built for selling on-the-go at markets and fairs, and is included as standard with all Shopify subscriptions. We offer a features page that breaks down the features and functionalities of both options.

The Tap, Chip & Swipe Reader offered in the hardware store integrates with Shopify Payments, meaning you can use the gateway to process both online and in-person sales simultaneously. You can also use an external reader to process payments via a third-party gateway.

If you have a question or comment to make about selling in person with Shopify in the United Kingdom, please post it below.

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Tourist
3 0 1

how do I create a new post or ask a question? when I was on Shopify before I could have a chat box to talk about issues can't find that now

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Shopify Staff
Shopify Staff
627 55 155

Hi @thekeenangler,

 

You can post a new thread on the forums by going to the sub-forum you wish to post in and selecting the "Start a topic" option:

 

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If you're wanting to speak to our support team directly, you can do so via https://help.shopify.com/en/questions. You can log in here, enter in what you need help with, and you'll be presented with different available support options.

 

Kind regards,

 

Victor | Shopify Social Care

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Hi Victor,

Thanks for putting this information together. Hopefully, you can steer me in the correct direction.

I stumbled upon the hardware page a little while back and thought $49 (£36) for a fairly modern reader was a bargain. However, I soon realised the error in my ways and found the UK hardware store, but was instantly taken back by the jump in cost (£59) for what also seems to be a less modern reader.

Are you able to shed any light on this for me at all? I.E when will the newer/cheaper card readers be available to the UK? Or can I just buy the US one and it will work the same way?

Thanks for your time.

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Shopify Staff
Shopify Staff
627 55 155

Hi @DizLun,

Thank you for reaching out today with your question. Our card readers are region-specific, meaning the UK card reader can only be used by merchants in the UK with a Shopify Payments account, and the same rule applies to the US reader. For this reason you would not be able to use the reader sold on the US hardware store if you're based in and operating your business in the UK.

I do not have specific details as to why the prices are different, but each reader we sell is built and designed with the regional market it is being sold in in mind, as card processing in the US works differently in some ways in comparison to the UK. As you'll likely have noticed, for example, the UK reader includes a PIN pad whereas the US one does not, as I believe in the US it is more common for businesses to use card readers without PIN pads. It's also worth noting that the UK reader offers EMV chip card support whereas the US one does not, as EMV usage is in general far more common in the UK and Europe than it is in North America.

I hope this explains things, and that the UK card reader still represents good value for you and your business. I do not believe we have a new card reader set to be released in the UK in the near future but an announcement will be made if this changes. Please let me know if you have more questions.

Kind regards,

Victor | Shopify Social Care

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Tourist
3 0 3

Now that I am being made to pay over $1000 dollars a year for POS Pro (essential if you want to offer something as simple as customer exchanges, extortionate imo), are there any plans to upgrade the un-Pro looking, janky, terribly card payment machine to something that looks even vaguely 'Pro'-fessional?

It doesn't beep. Elderly customers can't press the buttons, they're too stiff. When they put their card over the machine to do contactless, the green lights that indicate that the payment has been successful is covered up by the card itself. When a customer has to do chip and pin, they can't find the hole for the card to go in to, there is a lip that gets in the way.

It's genuinely terrible.

I'm happy to invest in equipment, if it's good.

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Shopify Staff
Shopify Staff
627 55 155

Hi @n0kitty,

Thank you for getting in touch and for providing your feedback, although I am sorry to hear that you have been experiencing issues with the card reader we currently offer. If you continue to experience errors and bugs with the reader, please contact our support team so we can investigate further.

My understanding is that in the New Year we are set to introduce new payment hardware for our merchants in the United Kingdom, and we will be sharing more details on this soon.

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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