We are a Brick and mortar gift shop. Customer service is No.1. Our policy is we return anything we sell, No questions. We also will not make the return a time consuming transaction.
Scenario, Customer wants to return a gift they received. No receipt. Purchaser paid cash and no idea of when purchase was made. No sale to attach item to.
Shopify does not allow manual returns. And only one refund per transaction. How do you complete this transaction?
I know you can issue a gift card via the admin on the computer. This take time, stops you at the register, sends to to the office, meanwhile you have other customers. Or you have to give your employees access to your admin which gives them access to your sales reports. (which is none of there business)
We switched from Clover POS because of other issues. But they did have a manual refund option. Currently we still subscribe to Clover just for this function. ($40 monthly)