Hey again @Greg_Kujawa ,
Just wanted to let you know that this is still an ongoing conversation here, it hasn't been forgotten but there's a lot of complexity involved when it comes to what information should be surfaced, as well as our ability to even be selective about what information is made available to begin with. Hopefully something that we're able to get taken care of sooner rather than later, I just didn't want you to think that nobody is looking into it right now.
Hey @Greg_Kujawa ,
Good on you for keeping up with this. Nothing new that I can share as of this time, but there is a chance of progress being made in the near future. I can't make any promises yet though so don't get too excited, but stay tuned!
Thanks for the info @Josh . This sounds promising. The other stumbling block we have involves the POS salesperson creating a new special order for product we haven't carried before. I currently have an Edit Cart function where the salesperson populates a form --- specifying the vendor, the vendor's style number, and a brief item description. When the form is submitted then the new product is created in Shopify.
The issue is that there is a delay between when the product is created and when the product is visible in POS. Since to simplify things I am automatically adding the new product to the POS cart. After some discussions with Shopify staff, apparently there is a 60 second polling cycle between POS and the cloud. I have asked on here if there is a way to configure a shorter polling interval or if there's some sort of API method I can invoke the refresh things --> https://community.shopify.com/c/Shopify-APIs-SDKs/Refresh-POS-Products-List/m-p/611359#M41526.
Any idea about this? Having the user waiting up to 60 seconds to complete the Add to Cart is a little clumsy.
Hey @Greg_Kujawa ,
Sorry for the slow reply to this - a role change has given me a lot less time to spend on our forums.
There's no way to speed up the polling time for new products, it's always the same speed and I've never heard of any way to modify it. However, we do have a new version of the POS app coming next year and perhaps when it launches it'll be faster than it is now.
Thanks for the feedback! I have heard that the new POS release next year should provide some helpful new features and functionality. Our workaround for this is rather than create a product in the Edit Cart function we just create a quick sale item. Since this populates immediately. Overall it doesn't prevent us from doing what we need to do in our general workflow.