I've emailed support to see if this is a bug or whether they have eliminated the INCREDIBLY USEFUL "Save Cart" feature in POS Lite? Anyone hear anything about this? I use this all the time in my store! Please fix!
It's intentional - anything basic and useful has been removed to make you pay another $1068 a year for the Pro version. (They call it an upgrade - i call it extortion).
The lite version is basically useless. You can't even process a refund or exchange in store for something purchased online so I'm sure they removed the save cart from the lite version as it's still available on the pro version.
People need to add to this thread or create many threads if they are upset about the omission
of features we have had available to us before - that have been taken out of the POS Lite version.
And to do it just before the holidays . . . when businesses need it most.
**added note 11/1 - 4pm (pst)
I found a link that a Shopify support person requested us to use for feedback on the new POS.
I have copied my note on this thread to that link also. Maybe some of you will want to do the same.
At the least...maybe go there and add your concerns. Here is the link:
All-new Shopify POS
Very unethical, in my book
Here is a page listing the diffs between Lite and PRO. VERY disappointing.
* We use save cart all the time.
* We use pickup in store all the time.
* We do exchange for our online & brick&mortar sales all the time.
* We do ship to home all the time
* We look at any and all statistics that are available.
When a new & improved version of something is released, it is NOT normal to TAKE AWAY existing features. Usually, you improve them.
I don't know about anyone else...but we are trying to survive. We don't have $90 extra a month to spend on Pro.
Did I miss a survey of there members to see if these features were important or not? If so, I didn't see one.
I will be calling support as often as I can to bring this up while we look for an alternative.
I too am so disappointed that we can no longer SAVE CART or do an EXCHANGE!! I am a small business with only one employee, so we do not need all the other options that the Pro gives us. We just need the basic, but the LITE is not enough for what we pay. The SAVE CART feature is so important especially during busy season. I am thinking that it might be cheaper in the long run to just purchase a whole other check out station (for my 900 square foot store which is ridiculous!).
I tried the free trial of the pro and thought, it's not worth the extra money. When I downgraded to "LITE" I was shocked to find to make their "Plus" versions they just took away features that were there originally.
It's unbelievable! I use their payment processing, I buy thier gift cards (that we still can't check the balance of in the POS, even in "Plus") and this is how they show their appreciation for supporting their business.
To clarify what they are selling us here they should change the name of "Lite" to "Minus".