Happy to help out. The barcode scanners only work with iPad, not iPhone or Android devices. This would explain why you are having issues. With that said, you can still use your Android Tablet's built-in camera to scan certain 1D barcodes. More information on that can be found here.
If you purchased the barcode scanner from our hardware store, As long as your order is within the 30-Day return policy timeframe, you can submit a return request for a refund. You can start a returns process if you are a U.S resident here. If you purchased from the Canadian store, you can start the return here. If there is anything else I can help you with, please let me know.
I totally understand where you are coming from and why it would be a great feature to have for Android tablets. While there isn't a deadline in the pipeline to implement this functionality, I'd be happy to submit this feedback up to our development team for potential future implementation.
If there is anything else I can help you with, please let me know.
It is so bad that such a huge company as Shopify want to lock you in to Apple! I am currently going through this in our new bricks and mortar store, I have worked around by purchasing a SumUp to take in store payments and just come onto the forum to see what the situation is with barcode scanners and it appears we have to be locked in with these as well