Shopify App doesn't recognized paired 7Qi scanner in ios mode - help!

[Kim_Isom]

We have installed the Socket 7Qi scanner, paired it, unpaired it, made sure it was in ios mode, etc.  The iPad sees it, but when we go into the Shopify app, it isn't recognized. 

[Anne_M]

Hi Kim,

My name is Anne, on the Guru team. Thanks so much for getting in touch with us!

I am really sorry to hear that isn't pairing for you, and it sounds like you have been troubleshooting this like crazy!

I just wanted to check in and confirm with you that the bluetooth is turned on in your iPad settings as well? Thats what helps the app see the paired scanner. If you have and it hasn't helped, let me know and we'll investigate this more together.

Thanks so much Kim!

Anne :)