I bought a brand new wireless printer from Shopify in July and it has never really worked correctly. It never quite powers-up and frequently shuts off by itself. Have only had it three months (July-October) and they won't replace it.
AVOID SHOPIFY HARDWARE!
DON'T BUY HARDWARE FROM SHOPIFY!
Sorry to hear about your hardware issues!
If it is possible, could you please email all the details regarding the issue to firstname.lastname@example.org but put in the title "For the attention of Marcus Sinclair" and I will gladly look at it for you and see what solution we can achieve for you , we want to make all our merchants happy customers of shopify :-)
All the Best
Shopify Guru Team Lead