Shopify POS not connecting to TSP100 Receipt Printer

Shivam_Parikh
Tourist
8 0 3

Hello, 

I am trying to connect to the TSP100 Receipt Printer via the Airport Express. I have followed all steps: 

1. Connect the Airport express to the same wifi network as iPad (also checked on airport utility

2. Update the iPad app to 5.0.0 

3. Connect the receipt printer to the USB port of the apple airport 

However it does not show on the list of devices. When I click "Connect Receipt Printer" it just asks me to pair via. bluetooth. 


What do I do?

Nick
Community Moderator
Community Moderator
3517 281 676

Hi Shivam, 

Nick here from Shopify. 

Did you try and connect/ pair via Bluetooth at all? That is one of the ways to connect the devices so it could work for you. 

If you are still having problems connecting after going through the steps you mentioned above. Shopify does have a troubleshooting guide with the issues you are having with the Apple Airport Express like you mentioned. You can see the troubleshooting guide here.  

There are also some other good troubleshooting guides for Shopify POS here and an FAQ here

All the best, Nick

Nick | Community Moderator @ Shopify 
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