Shopify POS top of app locks

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Tourist
4 0 1

Has anyone ever run into an issue where sometimes the Shopify POS app locks the top of the screen? Sometimes after I do a sale or unlock the tablet I am unable to click the menu buttons or the search field, but I am able to drag down the menu on the IOS at the top of the screen. Any idea why this is?

 

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Shopify Partner
2 0 1

Hi

I'm getting the same issue as well and am currently setting up this shop for a client. This seems to occur after every order.

If this is a long-standing bug then I'm not going to put my client onto Shopify POS - too annoying I have to close the app each time to be able to access all the features properly.

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Tourist
4 0 1

Since updating my Ipads OS I now have the issue come up less but still happens occasionaly.

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Shopify Partner
2 0 1

Hi Kristopher,

Thanks I'll try that, the one I was testing on was on 7.1 I think.  Hopefully the update will solve it!

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