Store credit for a customer

Solved
Susan_Walker
Shopify Partner
10 0 4

Your app is way too expensive!!!

0 Likes
Y_Miron
Shopify Partner
12 0 4

Hey Susan,

It's Yair from the team.

Just saw your comment. Here at Rise.ai, we understand the complexities that such times bring, and the importance of advanced gift cards and store credit solutions to fuel merchants’ growth.

We also understand that gift cards and store credit will play an important role during this unprecedented time, with millions of new customers ordering products online. We’re here to help your business rise to new heights and re-engage with customers during these uncertain times.

Feel free to email me at yair@rise.ai and we'll see how we can help you to build the perfect store credit and gift card plan.

Cheers, 

Yair 

0 Likes
VanhishikhaB
Tourist
20 0 1

Hey, 

Just went through all the suggestions made here, and thought I'd run another option by you. You can also simplify the process of allocating store credits to your online and offline customers with apps like Flits. They do have a POS integration that'll help you simplify this. 

0 Likes
MerchantYard
Tourist
8 0 2

Hello everyone,

We just released a new app that could help solve this problem by providing you a way to offer store credit to your customers and customers can easily redeem the credit on new purchases/orders using a fully customizable widgets.

Also you can moderate and track your customers store credit activity and know how much credit is spent and how much is pending.

Please feel free to check it and happy to hear your thoughts.

https://apps.shopify.com/my-store-credit

Thanks

0 Likes
VigneshSivan
New Member
2 0 0

Up until recently, the only option to provide a Shopify store credit was through the use of discount codes. Discount codes are super simple to set up and definitely have their place in the flow of your online store. 

A discount code is like a passkey offered to customers to reduce the price of an order. The customer enters the discount code at checkout and the discount is automatically applied. With Shopify, you can offer fixed value, percentage, or shipping discounts in your store. You can set an expiration date on the code, a minimum order amount, and the number of times the code can be used.

However, when offering store credit on Shopify with discount codes, there are quite a few unappetizing downsides:

  • There’s no way for shoppers to maintain a balance. If you give a shopper $50 off through a discount code but they only want to use $20 today, they lose the remaining balance on their discount code.
  • Basic discount codes can only be used once. After that the code expires and the customer is no longer able to use it.
  • Multiple use discount codes can cause even bigger problems. If you offer a multiple use discount code for $50, the shopper could receive a $50 credit on every order they place. So your $50 store credit could blow up into $500 or more worth of store credit.
  • With discount codes the user has to enter in a typically long random code and there is no stored value, its just a percent or dollar amount off.

What about gift cards? Gift cards are another form of payment that can be used for store credit and redeemed on your store. Once you load the store credit money onto the gift card, the customer will receive an email with a link to redeem it at a time of their choosing. This ensures the customer will return to your store to spend that money, but there are a couple of issues with gift cards:

  • Gift cards are typically only available on Shopify’s Advanced Plan ($79/month). This has been temporarily suspended due to COVID-19, but could go back into place any day.
  • Gift card purchases are counted as revenue even though they’re actually refunds. That could create a nightmare for your accounting.

Gift cards are a better option than discount codes, but they still pose issues that you’ll need to account for. Learn more about how to offer a Shopify store credit

0 Likes
LorMet
Tourist
6 0 1

Hi Nick,

Do you know if there is way to issue store credit instead of a refund on Shopify (without using an app).

Thanks!

0 Likes
Nick
Community Moderator
Community Moderator
3602 293 698

Hi @LorMet,

The best way to issue store credit to a customer right now is by a gift card. It is essentially the same concept with a different name. The only other way would be via an app. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes