Store not opening after payments

Ejisee
New Member
7 0 0

How do I re-open my store after paying oustanding balance? 

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Hi, @Ejisee,

Hank here from Shopify.

Can you try opening your admin using incognito mode to see if this works? If it does, then can you try clearing your cache and trying to log in?

However, if you are still noticing an issue, let me know as it may require me to have a look at if there are any technical errors within the store, or I can reach out to the accounts team should I need to.

Let me know, and I will happily assist you further.

All the best,

Hank

Hank | Social Care @ Shopify 
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Ejisee
New Member
7 0 0

It doesn’t work after clearing browser and use incognito browser is the same message 

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Ejisee
New Member
7 0 0

 Please see this 

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Thank you for that.

Can you try selecting the option to log in with browser? Rather than to try this on a mobile device, to see if you can bypass this message?

Based on the two screenshots you have sent I am not seeing a major reason as to why the store is not opening, but I can follow up on this if opening using a browser does not allow you to access the store.

Let me know.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ejisee
New Member
7 0 0

It still didn’t work 

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Ejisee
New Member
7 0 0

Login from computer still the same 

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Ejisee
New Member
7 0 0

These is from computer 

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Thank you for trying that. I'd like to take a look at this on my end.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ejisee
New Member
7 0 0

I do most of store editor with the mobile version, but since I updated to the new latest theme editor I couldn’t do anything anymore because it doesn’t let me to edit theme. Please help thanks 07D6580C-6717-4AB9-A835-3E9FA1616377.jpeg

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