Sorry to hear that!
Shopify employees probably are busy because of the large amount of requests and messages coming their way due to these difficult times.
Hold on, have a bit of patience, I'm sure somebody will come back to you at first opportunity.
In meanwhile, shoot your questions here, maybe we - community members can help you quicker than Shopify team.
Aivis Zvezdovs / ANTI 404
I'm sorry to hear about your challenges. Here would be my advice: Chat is your friend!
On the upper right. Click on your name and select, Shopify help center;
Select support from the top menu, then contact Shopify.
Enter login info. Then search a topic (It probably won't be the answer but they want you to try first).
At the bottom of the search results click contact.
The select the Chat option.
Usually the get to us within about 10 minutes. They are always friendly, and reasonably helpful. But they will also open a ticket for you if they get stuck, and we have always been contacted back regarding those tickets.
Best of luck!